Return Policy

Return, Exchange & Refund Policy – Jasper Jot

At Jasper Jot, we create high-quality Tees, Hoodies, and Sweattees with a deep focus on style, comfort, and durability. While we hope you love your purchase, if something isn’t right, we’ve got you covered with a smooth return and exchange process.

 Exchange & Return Policy

Eligible Products: All Tees, Hoodies, and Sweattees (Accessories are non-returnable)
Timelines: Return request within 48 hours of delivery. Exchange request within 10 days of delivery. Partial Returns allowed (not applicable on product sets)
Note: An unboxing video is mandatory to process any claims, exchanges, or refunds.

 Conditions for Return & Exchange

Product must be unused, unwashed, unaltered, and with tags intact

Products with a Red “No Return” tag are not eligible

Exchange allowed with products of the same or higher value

Accessories are excluded from return or exchange

Exchange & Return – Online

Visit www.jasperjot.com and log in to your account

Go to “My Orders” and raise a return or exchange request

If Pick-Up Is Available:

Wrap the product (do not seal it)

Keep it open and ready for verification

Our pickup staff will verify the item and it will be quality-checked at our warehouse

Self-Return (If Pick-Up Not Available)

Courier the product to:
Jasper Jot (Returns Dept.)
Ratan Residency, Narsala Main Road, Dighori, Flat No. 302, Nagpur – 440034, Maharashtra, India
Phone: 8530079335 | Email: jasperjot@gmail.com

Important: Mention Order ID and Return ID on the parcel.
Email courier receipt to jasperjot@gmail.com
You’ll be reimbursed up to ₹150, provided the receipt:

Shows weight, origin/destination, amount, and shipment date

Is not edited or overwritten

Matches standard courier charges

 Refund Policy

Refunds are granted only under the following conditions:

Genuine product defect

Lost in transit

Incorrect item delivered

Refunds will not be issued for:

Minor color/design differences

Used, washed, or damaged returns

Timeline: Refunds take 10–15 working days after verification and are credited to the original payment method

Order Cancellation

Cancel within 24 hours of placing the order or before it’s dispatched, whichever comes first. Visit “My Orders” to place the cancellation request.

 Product Disclaimer

Fit may vary slightly by style and fabric — refer to the size guide

Color display may vary due to screen/device settings or lighting

Follow wash care instructions mentioned on the label

Policy Exclusions

Used or altered products

Items missing original tags

Products with Red “No Return” tags

Accessories

Legal

Transactional disputes are subject to the jurisdiction of courts in Nagpur, Maharashtra. Jasper Jot reserves the right to update or amend this policy at any time without prior notice.

Contact Us:
📞 Phone: 8530079335
📧 Email: jasperjot@gmail.com
📍 Address: Ratan Residency, Narsala Main Road, Dighori, Flat No. 302, 440034, Nagpur, MH, India